September 24, 2020

IT Help Desk Technician-Tier 2 – Helping Up Mission

Helping Up Mission, Inc. is a faith-based, non-denominational, Christian organization offering permanent solutions to those experiencing homelessness, poverty, and addiction. Helping Up Mission, Inc. provides hope to the poor and homeless through programs designed to meet their individual physical, psychological, social, and spiritual needs, Compassionate and substantial residential care gives to almost 550 people in need, without consideration of race, economic, or religious status at its campus in East Baltimore. The IT Help Desk Technician-Tier 2 will be supports network and technology needs at Helping Up Mission, Inc. by ensuring the operation of HUM’s network and peripherals, as well as managing special Helping Up Mission, Inc. projects while adhering to the core values and vision of the Mission.

Primary Duties:

• Administers end-user workstations and supports end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN)
• Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions
• Installs, configures, and maintains personal computers, Windows networks, Apple workstations, file servers, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures disk drives, printers, and related equipment
• Performs and/or oversees software and application installation and upgrades
• Maintains site licenses for department/organization
• Plans and implements network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users
• Troubleshoots networks, systems, and applications to identify and correct malfunctions and other operational difficulties
• Develops and conducts various training and instruction for system users on operating systems and other applications; assists users in maximizing use of networks and computing systems
• Maintains confidentiality regarding the information being processed, stored, or accessed by the end-users on the network
• Assists personnel of other departments as a computer resource
• Provides computer orientation to new and existing company staff
• Work closely with Assistant Director with regards to updates and designs
• Perform other duties as assigned

Job Requirements:

• Exhibit the Core Values of Helping Up Mission, Inc
• Ability to work effectively with individuals from diverse ethnic, cultural, and socioeconomic backgrounds in a fair, supportive, and cooperative manner
• Learn quickly, multi-task and retain detailed information
• Work under time pressure, maintaining a professional attitude, meeting deadlines while resolving issues swiftly with the highest level of client satisfaction
• Work independently and in a team environment
• Dependability with regards to attendance and punctuality
• Successfully handle routine day-to-day matters as well as complex technical issues independently, assuming responsibility without constant direct supervision
• Strong computer, organizational, communication, and time management skills
• Initiative to perform self-review for completeness and accuracy
• Experience working with senior level executives

Competitive pay for the position with an excellent benefits package. Potential candidates should email their resumes to businessoffice@helpingup.org, attention Marin Lightner.

September 9, 2020

Part-time Residential Aide-Chase Street – Helping Up Mission

Helping Up Mission, Inc. is a faith-based, non-denominational, Christian organization offering permanent solutions to those experiencing homelessness, poverty and addiction. Helping Up Mission, Inc. provides hope through programs designed to meet their individual physical, psychological, social and spiritual needs. Compassionate and substantial residential care is given to almost 550 people in need, without consideration of race, economic or religious status at its campus in East Baltimore and Chase Street. The part-time Residential Aide-Chase Street will be required to support program operations, instructing and monitoring female clients on policies and procedures, educating the client on the various programs and resources available to them by Helping Up Mission, leading by example as a role model, and exemplifying the core values of Helping Up Mission.